1. What phone models are
supported by Mobile Security?
version should I use for the phone model 'X'?
3. My device is not listed. Will my device be supported?
4. My phone memory is full; can I install the F-Secure
Mobile Security to the memory card?
can I find the installation packages?
cannot uninstall Mobile Security from the Application Manager. How do I
7. I am unable to connect to the update server and / or
activate the F-Secure Mobile Security. What can I do?
8. I get the following error: "Unable to transfer subscription to this
device". What should I do?
9. Why is
F-Secure Mobile Security not activated allthough I received the activation
10. How can I update the virus definitions?
11. How much data traffic do the automatic updates
12. I do not want to use GPRS.
Can I use other methods to activate/update the virus definitions
13. How can I buy / renew
14. I just bought the licence
from eStore, but F-Secure Mobile Security is stating that the licence is about
to expire. Why?
15. Can I use the same
licence with another device?General
16. How can I manually remove the
17. My phone was reset. How
can I restore the F-Secure Mobile Security?
18. I cannot perform the phone backup / restore of the phone. What can
19. After upgrading Mobile Security
it will no longer start. A warning states that some files are missing or
corrupted. What can I do?
20. What firmware
versions have been tested?
21. How can I
22. I have problems with Mobile VPN when the firewall is enabled. What
do I have to do to make it work?
the PointSec for Symbian work with F-Secure Mobile Security?
24. Activation / update does not work when connected to
the device through Intuwave management. Why?
25. How can I use Nokia Business Center with F-Secure Mobile
26. How can I use Mobile IP with
27. How can I use IM++
with F-Secure Mobile SecurityVirus
28. I think my phone is
infected wiht a virus. What should I do?
29. One of the incoming messages is infected. What should I
What phone models are supported by Mobile Security?
models are listed next to the corresponding download links. Please see the
download page at the URL: http://mobile.f-secure.com/Back to top2.
Which version should I use for the phone model 'X'?
application interface varies from phone to phone, even if the phones are running
the same user interface (UI) specification version, e.g. Series 60. For this
reason, F-Secure Mobile Anti-Virus needs to be tested and possibly
re-implemented for every supported phone model. If the model is not listed, you
cannot install a version designed for other models.
Currently we support
Nokia 9500, 9300 and 9300i. Same installer version is suitable for all these
devices. Products for older Nokia Communicators (9210/9210i) have been
discontinued and are no longer supported. Back to top3. My
device is not listed. Will my device be supported?
We are looking
forward to expanding the variety of the supported phone models. To stay informed
about our new products, please subscribe to our mobile news e-mail list at the
top4. My phone
memory is full; can I install the F-Secure Mobile Security to the memory
During the installation, the installer will ask for the install
location. F-Secure Mobile Security can be installed only to the phone memory
(C-drive). Even if the memory card is selected as the location, the software
will still be installed to the phone memory. Try removing programs and data you
do not need or move them to the memory card. F-Secure Mobile Security will
require approximately 400KB of free memory to run and an additional 400KB on any
drive to store the installation package. You can delete the installation SIS
package once installed. Back to top5. Where can I find the installation
All the downloads can be found at the URL:
- http://mobile.f-secure.comBack to top6. I cannot uninstall Mobile Security
from the Application Manager. How do I uninstall?
You cannot remove
the F-Secure Mobile Security through the application control. This action is
restricted for security reasons; some viruses try to remove existing antivirus
installations. To uninstall F-Secure Mobile Security, open the Mobile Security
main view. Press the 'Menu'-button and select Tools -> Uninstall Mobile
Security. This will start the uninstallation of the product. Back to topActivation7. I am unable to connect to the
update server and / or activate the F-Secure Mobile Security. What can I
The error message states that the F-Secure Mobile Security does
not have a required connection to the update/validation server. Most of these
kinds of problems are caused by incorrect GPRS settings. In few rare cases the
teleoperator has restricted the connection. Significantly incorrect date
settings could also cause the activation to fail. Also an active GPRS session
utilising other access points can block opening the correct connection. If the
GPRS is active, terminate the connection and try again.
the connection, please perform these steps:
1. Check that the date
settings of your phone are correct.
2. Close all open connections from
3. Try connecting using your teleoperator's Internet
access point. If there is no Internet AP defined, create one with default
values, Connection name: Internet, Access Point Name: internet
You can also
use WLAN Internet connection or IP passthrough via PC Internet connection if you
have such connections available. For more information see, the FAQ entry "I do
not want to use GPRS. Can I use other methods to activate/update the virus
4. To test the connectivity with your mobile browser,
try accessing this site: https://msp.f-secure.com/web-test/
5. If you cannot access
the test page with your mobile browser, then the GPRS settings of the phone are
incorrect. You can use the Nokia Settings wizard to get the correct connection
settings from the URL: http://www.nokia.com/nokia/0,,71993,00.html You can also
ask your local teleoperator for the correct GPRS settings. When the connection
settings are defined, usually the Internet-profile is the one that should be
6. If accessing the test page displays an error message about missing
certificate, there is a problem with the phone's built-in certificates.
can check this from the Certificate management: Tools -> Control Panel ->
Security -> Certificate manager -> Other
You should see several
VeriSign, Inc Certificates, one with a serial number starting with 70BA-E41D...
Check from the trust settings of this certificate that the value "Secure
networking" is set as "Yes". If the certificate is missing, please refer to your
phone manufacturer for a firmware upgrade.
Note! Currently activation
through WAP access point does not work. Please use the Internet access point
when connecting. Back
to top8. I get the following error: "Unable to transfer subscription to
this device". What should I do?
This error message is displayed when
the update server cannot authenticate the subscription with the IMEI code of
Reason for the authentication failure is that there have
been more than three attempts to move the F-Secure Mobile Anti-Virus
installation and service subscription to another device. After three device
changes the subscription will not activate in a new device. If you need to
transfer the subscription more than three times, please contact support.
See the FAQ item "Can I use the same licence with another device?" for
further information. Back to top9. Why is F-Secure Mobile Security not activated allthough I
received the activation message?
F-Secure Mobile Anti-Virus detects
incoming messages at program start-up and when activation wizard is restarted.
To activate, shut down F-Secure Mobile Security and then start it again. Back to topUpdates10. How can I update the virus definitions?
manually update F-Secure Mobile Security whenever you want, or you can configure
it to automatically download updates every time there is an active connection to
F-Secure Mobile Security does not open a connection, but
it recognizes a connection being opened by, for example, a Web browser. If the
automatic update-feature is activated, F-Secure Mobile Security will fetch the
updates in the background.
If you have submitted your phone number when
purchasing the licence, the virus definition updates are sent in urgent cases
also via SMS messages. Back to top11. How much data traffic do the
automatic updates generate?
When the Automatic Update feature is
enabled and when the connection to the Internet is active, F-Secure Mobile
Security checks for updates once a day. Depending on the amount of available
updates, every check generates 9-20 KB. For example, if you are connected to the
Internet at least once a day, automatic updates generate approximately an extra
400 KB a month. If your GSM operator bills you 1€/1MB, the automatic updates
would add approximately 40 cents to your phone bill.
When an updated
application is available, F-Secure Mobile Security displays the amount of data
to be downloaded and prompts you for confirmation before starting the download.
You can also initiate application updates manually from the main user interface,
and then, the prompt for confirmation is not displayed. Back to top12.
I do not want to use GPRS. Can I use other methods to activate/update the
virus definitions manually?
The clients connecting are authenticated
and verified with many factors, such as the IMEI code (serial number) of the
phone and the subscription number. It is impossible to update the definitions
manually without an Internet connection directly from the phone. Nokia 9300i and
9500 have WLAN integrated, which Mobile Security can utilize.
phones can also share the Internet connection of the PC with "IP passthrough".
To use IP passthrough, you need to install Nokia Network Bridge to the PC. The
installer and the setup guide for Nokia Network Bridge can be found from Forum
Nokia here:http://www.forum.nokia.com/main/0,,034-881,00.html Back to topPurchasing &
can I buy / renew the licence?
You can purchase more licence time
through our eStore. Payment methods include credit cards, checks, bank transfers
'Renew subscription' and fill in the subscription code from: F-Secure -> Menu
-> Update -> Subscription information
Note! With some partner
teleoperators you can select to have a continuous subscription, where service is
charged on a monthly basis with the phone bill. This will require the operator
specific version of the software.
To start and stop the continuous
subscription there is a corresponding option in: F-Secure -> Menu ->
Update -> Subscription information -> Order
In the menu, the
continuous subscription service and the options to subscribe/unsubscribe are
updated the next time the client connects to the update server. Make sure the
phone is enabled and not in the flight mode when trying to subscribe /
unsubscribe the continuous subscription. Back to top14.
I just bought the licence from eStore, but F-Secure Mobile Security is
stating that the licence is about to expire. Why?
During the initial
activation of the 7-day trial version a unique subscription code was generated.
You can extend this subscription code by selecting the "renew subscription" from
If you purchased the licence from other sources, a new subscription
code was generated. Mobile Security is using the old subscription code instead
of the new one. Reinstall the program and fill-in the new code when
Note! If the trial period has already expired, you must
re-install with the retail version installer to change the subscription key. The
retail version requires a valid subscription key during the installation. You
can download the retail installer here: http://mobile.f-secure.com Back to top15. Can I use the same licence with
The licence is device specific, and the device is
verified from the IMEI code (serial number). You cannot use the same licence in
two devices at the same time.
If the same subscription key is used when
activating a new setup, the licence is transferred to the new setup. You can
transfer the licence to another phone up to 3 times. After 3 transfers the
subscription code will no longer activate in a new device.
subscription is also verified during the Anti-Virus definition update check. If
you are using the same subscription code in two devices, the subscription code
will be locked to the last device after 3 updates. Back to topGeneral Usage16. How can I manually remove the
Removing the installation manually is not recommended.
If you are having problems uninstalling the Mobile Security, please refer to the
following FAQ entry:
"I cannot uninstall F-Secure Mobile Security from the
Application Manager. What should I do to uninstall?"
installation manually only if it is requested by the support.
down the Mobile Security: F-Secure -> Menu -> File -> Exit
the File Manager: Office -> File manager
3. Set the system directory and
hidden files visible: Menu -> View -> Show all files Menu -> Tools
-> Settings… -> Show system directory: Yes
4. Remove the following
files and folders: \System\APPS\Anti-virus\ \System\Recogs\Fsrec.mdl
\system\Parsers\FSBioMessageparser* \System\Libs\FS\ \System\Bif\Avbiolcons.mbm
5. Uninstall FSPSSharedcomponent from the
application manager: Tools -> Control Panel -> Data Management ->
Application Manager -> FSPSSharedcomponents -> Remove Back to top17.
My phone was reset. How can I restore the F-Secure Mobile
You can restore the subscription status by using the same
subscription key in the new installation.
After the system re-flashing,
download the latest '.sis-install' package from http://mobile.f-secure.com/
and enter your subscription number
when requested during set-up.
The licence status will be checked from and
confirmed by the server. Back to top18. I cannot perform the phone
backup / restore of the phone. What can I do?
You have to shut down
F-Secure Mobile Security before you start the backup/restoring process:
F-Secure -> Menu -> File -> Exit
Remember to re-start after
the backup/restoring is over. Back to top19. After upgrading Mobile Security it will no longer start. A
warning states that some files are missing or corrupted. What can I
Mobile Security uses a shared library named FSPSSharedComponents,
which is also used by other 3rd party software. In some occasions upgrading
Mobile Security will require the FSPSharedComponents to be upgraded too.
The new version of the FSPSharedComponents is embedded with the Mobile
Security installation package, but because the phone's own installation routines
cannot handle embedded packages correctly, this component was not updated.
Uninstall the FSPSSharedComponents from the application manager and reinstall
Mobile Security. Back
to top20. What firmware versions have been tested?
the Mobile Security with these firmware versions:
5.48Back to top21. How can I contact
In case of a problem with F-Secure Mobile Anti-Virus, please
contact the following e-mail address: firstname.lastname@example.org
us to help you, please provide the following information:
2. Phone model
3. The subscription code
4. The IMEI code of
the phone (you will see it with code *#06#)
5. Your mobile telephone number
in international format
6. The version of your F-Secure Mobile
7. The firmware version of the phone (you will see it with code
8. List of all the other software that is installed in the phone
memory Back to
topInteroperability22. I have problems with Mobile VPN
when the firewall is enabled. What do I have to do to make it
The support for Mobile VPN was added in the version 2.20.12020.
If you choose the Normal protection level you do not have to make any changes.
If you are using the Custom protection level, you need to add these rules
UDP 500 (outgoing)
UDP 4500 (outgoing)
must be restarted after the initial activation or uninstallation of Mobile
Security to be able to use the VPN. Back to top23. Does the PointSec for Symbian
work with F-Secure Mobile Security?
We have tested the
interoperability with PointSec version 2.1.7 build 217. Mobile Security and
PointSec share a component FSPSSharedComponents, which appears in the
application manager as a separate row and should not be removed.
PointSec is closed during the installation of Mobile Security. It must
be opened manually to be able to access encrypted files.
locked by PointSec will not appear on the list of "not scanned files". Back to top24. Activation / update does not
work when connected to the device through Intuwave management.
Intuwave opens a remote connection between the management console
and the device desktop. This connection generates enough traffic to occupy all
of the phone's resources. This load prevents the system to perform SSL handshake
with the update server, thus blocking the activation/update connections. Back to top25.
How can I use Nokia Business Center with F-Secure Mobile
The support for Nokia Business Center was added in the
version 2.20.11481. If you choose the Normal protection level you do not have to
make any changes. If you are using the Custom protection level, you need to
enable the localhost traffic from:
F-Secure -> Menu -> Tools ->
Settings -> Firewall protection -> Edit rules -> Other -> Allow
local host traffic: Yes Back to top26. How can I use Mobile IP with
In Mobile IP traffic, the firewall interprets the
incoming packets, as coming from an unrelated source and does not associated
them with the packets Mobile IP has sent. To associate the traffic, the firewall
would have to be able to extract and analyze the inside content of the TCP
packet to decide if the traffic is allowed or not. Currently this is not
possible, and the Mobile IP works only with the "Allow All" security profile.
Back to top27.
How can I use IM++ with F-Secure Mobile Security
IM++ works with
"Allow All" and "Normal" protection levels. If you are using "High" protection,
you have to make a new rule. The new rule depends on the service
MSN messenger: TCP outgoing 5050
Jabber: TCP Outgoing
ICQ: TCP Outgoing 5190
AOL: TCP Outgoing 5190 Back to topVirus Handling28.
I think my phone is infected wiht a virus. What should I do?
you suspect a virus infection, check the following:
1. Find out where the
infection came from; did you receive it via Bluetooth, MMS, or was it downloaded
from the Internet?
2. Check the process list (by holding the menu button
pressed), and terminate all unknown processes (by selecting the process and
pressing the 'C'-button).
3. Check if the Bluetooth icon is activated? Are
other phones in close range getting Bluetooth connection attempts?
people in your phonebook been receiving MMS messages with attached '.sis-files'
5. Does the phone menu work? Does it show something unusual? Does
the Application Manager work?
6. Do the symptoms resemble the most common
mobile viruses (Cabir, Commwarrior, Skulls)? For more info on these, please
To make a full system virus
scan: Install the F-Secure Mobile Anti-Virus, update the virus definitions, and
do a full system scan. For further assistance, contact
email@example.com Back to top29. One of the incoming messages is infected. What should I
Go to the Infections view and delete the
infected file. F-Secure -> Menu -> File -> InfectionsBack to top